Benjamin J. Bates, MD

My experience at this facility was a pleasant one.

Everyone that I have engaged with at Gem City Surgeons over the past five months has provided world-class service. I would have no hesitation in recommending them.

Very good. Office needs to learn more about current authorization process.

Dr. Bates and staff done a great job. Thanks

Pleasant appointment with very good care

Very professional organization and was able to get me in very quickly! Unfortunately the first available surgery date isn't for another 6 weeks but that is probably why Dr Bates came highly recommended! I'm happy waiting knowing I'm in good hands!! Thank you

They are reversing procedures from before.

Dr. Bates and the staff at his office are extremely professional and kind.

Very timely, friendly, and professional.

Top Notch Doctor on initial appointment. Very satisfied.

I was in and out quickly. Dr. Bates answered all my questions and listened intently to my concerns.

Love them all. Especially front desk!

The staff was kind and seemed to enjoy their job. The lobby and exam room were clean. Dr Bates was on time with my appointment. He was kind, professional and listened to why I was there. His exam was thorough and had my CT scan pulled up to view for himself, pointing out the area of concern. Stated what his plan of care would be should I desire it. Staff handled everything from there. Timely, knowledgeable and how medical care should be. A team approach.

Thank you

I have great respect for Dr Bates. I know him from when he took care of my husband. Excellent Dr!

He talked a little bit fast, but it was all good, he answered all my questions and explained everything really well. Calmed my fears...good bedside manner.

Need to not discuss so much personal information at front desk where everyone waiting can hear.

Very informative information. Excellent appointment! Thank you!

Dr Bates was friendly and gave me answers to all the questions I had about my up coming procedure. I was satisfied with his over all bed-side manner

I was going there for a second opinion and I was not disappointed they treated me great and I wish I would have been referred to them in the first place would definitely go back for any future needs

Very respectful and friendly not pushy at all. Very professional and understanding as well.

Thank you. Well managed office.

It was great. Everyone was kind and helpful.

Everyone was friendly and knowledgeable and pleasant to talk to. My visit and follow-up procedure were quick in the efficient manner without feeling rushed. Highly recommend!

This visit was a very positive experience!!

Staff was very nice and friendly and facilities was very clean.

I love this practice. The staff is exceptional and Dr. Bates is a great surgeon.

Quick, efficient, and knowledgeable visit. Very satisfied. Good bedside manor and friendly, helpful staff.

The doctor and the staff made it a very friendly non stressful visit.

Excellent care and everyone was awesome!!!

Dr. Bates and his staff have been great both times that I have gone to their office.

Staff were friendly and professional. Dr. Bates explained what a hernia was and how the hernia could progress without surgery. Made me feel confident in the procedure.

I wouldn't go to anyone else....he understands my feelings on the issue an will proceed forward when necessary. I appreciate Dr Bates very grateful that I was referred to him .....

Dr. Bates was great. He answered all of my questions before I even asked them. He was thorough and quick, willing to work on my schedule, kind, and understanding. I have no qualms with having him as my surgeon.

The experiences in this office has always been excellent.

Physician and staff were very personable.

The receptionist was very nice and Doctor Bates was as well!

The finest overall experience!

Dr. Bates is very easy to talk to. Made me feel asured that I'll be in good hands.

Dr Bates is thorough and helpful.

The office staff were very efficient and surgeon was so good. Thank you!

Everything about my visit was great!

Well run office.

Fantastic experience. Dr. Bates and his staff were wonderful.

Very polite and concerned staff

Friendly office and doc.

A Friendly and professional practice. Even better, Dr. Bates listened!

I'm satisfied with the way you handled the scheduling of my first visit and making arrangements for my surgery

Staff and physician very caring. Only one incidence of having trouble cou my needs. Other than that percect

I asked questions and he explained it very well.